Support
Thank you for placing an order with Simucube!
We provide a 30-day period where you can return your order to us free of cost. If 30 days have passed, you are no longer entitled to a refund or product return. The 30 days begin after receiving the goods.
Refunds are processed using the exact same payment method that was used to place the order.
You are entitled to a refund/return if
- Your item is in the same condition in which you received it.
- It is in the original packaging.
- You notify us within 30 days of receiving the products.
- You have legal proof of purchase. You can’t return a reseller’s product to us.
- There are manufacturing defects.
You are NOT entitled to a refund/return if:
- There are missing components once the product has been returned.
- The product is damaged
- There are signs of tampering or alteration of the product.
- Damage caused to the product by external factors such as natural disasters, floods, fires, etc.
- The reason for return is because you missed out on a discount.
We will process the refund when:
The goods have arrived at our warehouse and we have been able to carry out an inspection that all return standards are met.
If you have placed an order and would like to cancel the order before it has been delivered, refuse it upon delivery and we will process the refund once the above has been completed.
How to begin the return process:
Contact us at: support@simucube.com. Our customer service will then send you the shipping label.
