Control box erratic behaviour

Note: If your control box works fine, then there are no preventive measures needed

We have recently identified an issue that may affect a small number of users’ Control Boxes. Some users have reported erratic behavior from the device status LED and the torque adjustment encoder. After thorough investigation, we have determined the root cause and implemented a permanent solution.

What’s causing the issue?

In rare cases, signal noise traveling through the Control Box cable can increase when the unit is mounted to certain aluminium rigs. This additional noise may interfere with the I2C bus operation, resulting in the unusual LED or encoder behavior some users have experienced.

Our solution

We have tested and validated an effective solutions:

1. Ferrite cores on control box cable
   Installing ferrite cores significantly reduces conducted noise, ensuring rig-related interference no longer affects operation.

Going forward, ferrite cores will be added during production for all new units.

Is your Control Box not working correctly?

If you are experiencing erratic behavior, we will take care of it under warranty.

Contact our support team

Our team will guide you through the solution and ensure your Control Box is restored to optimal performance.

How many users are affected?

According to our support data, this issue has impacted about 1% of active SC3 users. While it is not widespread, we take every user report seriously and have updated our manufacturing process to prevent the issue moving forward.

Our commitment

We sincerely apologize for any inconvenience this may have caused. Your experience matters to us, and we are committed to delivering reliable, high-quality equipment.

If you have any questions or concerns, please do not hesitate to reach out.