Terms and conditions

IMPORTANT SAFETY NOTE:  PLEASE READ CAREFULLY ALL INSTRUCTIONS AND WARNINGS PROVIDED WITH EACH PRODUCT.  MISUSE OF A PRODUCT MAY RESULT IN SERIOUS INJURY. 

1. General  

We encourage you to read these Terms.  

To place an order with the Brand Store, you must be at least 18 years old with a permanent delivery address within the delivery area of the Brand Store and have a functional email address.  

By accepting these Terms, you provide your express consent for the processing of your personal data for the purpose of fulfilling you order. You should also carefully review our Privacy Policy before placing an order through the Brand Store. 

These Terms are effective from the 1st of December 2022. Granite Devices may update these Terms at any time without prior notice, so please check them each time before ordering from the Brand Store. Any updates to the Terms will be effective upon being posted or such later date as may be specified, and will apply to all orders placed thereafter. 

Please note that in addition to the specific rights defined in these Terms you may have other rights in accordance with the applicable laws, which may vary from country to country. 

2. Ordering and Contract 

TO order Products in the Brand Store by adding them in to the shopping cart, accepting the order and making the required payment at checkout. 

When placing the order, you must enter accurately the information required, such as your name, address, email, and payment details. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the Products or services to you. We may choose not to accept any order in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the item(s) you have ordered. Order confirmations include the details of the order, such as the price, the costs of the delivery of the order and the ordered Products. You will also receive a separate delivery confirmation via email after your order has been shipped. By placing an order, you consent to the processing of your personal data in accordance with the Simucube Privacy Policy.. Granite Devices uses an encrypted connection when processing personal data.  

3. Products 

Granite Devices endeavors to provide updated and correct information concerning Products and availability in the Brand Store. However, Granite Devices cannot guarantee the accuracy of all data. If the Brand Store has incorrectly displayed that the Product is in stock but in fact it is sold out either temporarily or permanently, Granite Devices will inform this to you without undue delay using the contact information provided, typically by email. In such a case, you have the right to cancel the order or alternatively to accept a later delivery date, if available. If you cancel your order, Granite Devices will reimburse the full price paid, and will have no further obligation with respect to such order.  

Granite Devices has the right to change and update Product descriptions in the Brand store at any time without notice. However, the Product will materially correspond to the description that was posted at the time of placing the order. 

Granite Devices does its best to ensure that Products are presented in the Brand Store as they truly are. However, non-material variations may occur, for example in colouring. 

4. Prices, Costs, and Taxes 

Stated prices for Products only apply to orders placed in the Brand Store. Prices include value-added tax (VAT) when applicable and stated so. Prices do not include shipping costs. Shipping costs per order are displayed on the shopping cart page and checkout page when you choose the shipping option. You are solely responsible for paying all applicable taxes and duties. The final price, including taxes and other costs such as shipping costs, will be confirmed in the order summary before the order is placed and paid for. Granite Devices reserves the right to change prices of the Products and shipping costs at any time.  Changes shall only apply to orders made after the changes becoming effective. 

Unless otherwise agreed, prices are posted in USD. 

Any discounts or bonuses that may be given to customers by Granite Devices are decided solely by Granite Devices and are calculated by reference to the full retail prices before tax, shipping costs and customs duties. 

5. Payment 

You can pay for your order easily and safely by using the following payment methods, which are also displayed clearly in the Brand Store: 

• Credit and debit cards via the Stripe online payment processing platform 

• Other payment methods offered by Stripe 

• PayPal 

Payment service providers are third parties with which Granite Devices has contracted. You are required to accept the terms for your payment method of choice. Please follow the links below for additional information on the payment methods for Stripe and Paypal. 

https://stripe.com/en-fi/legal/payment-terms 

Following submission of you order, Granite Devices will send the order confirmation to your email, so please make sure that you provide a functional email address when placing the order. In the order confirmation, Granite Devices will confirm your payment method. You represent and warrant that (i) the payment information you supply to us will be true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase and (iii) charges incurred by you will be honored by your credit card provider. 

6. Delivery  

Granite Devices ships Products as soon as possible after receiving the order, typically the next business day. Granite Devices uses reasonable efforts to ship Products within 30 days after receiving the order. Granite Devices will ship your order by the shipping method you have chosen when ordering. the estimated delivery period will be displayed at the time of placing the order, but the delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. 

Please inspect each Product  promptly upon receipt. If a Product is missing or damaged during transport or if there are other issues with the delivery, please notify our customer service promptly and at the latest within 30 days. 

Granite Devices delivers to Finland by the Posti parcel services. 

Granite Devices delivers outside Finland by the DHL Express, Fedex, GSL, or UPS services.

Title and risk of loss pass to you upon our transfer of the Products to the applicable carrier. 

Shipping costs for orders are calculated according to the country of delivery and are informed before final acceptance of the order. 

7. Cancellation Rights and Return of Products 

Orders made from the Brand store by natural person who acquires consumer goods and services primarily for a use other than business or trade are distance selling in the context of applicable consumer protection legislation. You have the right to cancel a distance sale contract by notifying Granite Devices of withdrawal within 30 days of receiving the Products or the first shipment of Products. You don’t need to explain why you want to exercise your right to withdrawal. You can make the return notification via email to Granite Devices (store@simucube.com). The Product must be returned to Granite Devices within 14 days of sending the return notification. The return notification can also be made via the Granite Devices website or by returning a return form which you must send with return shipment.  If you have made the return notification via Granite Devices website, Granite Devices will inform without delay that return notification is transmitted in this way.

Granite Devices returns the money, including the shipping costs, after the order has reached our warehouse and we have completed our inspection of the contents. Return shipment is free, when return is made according to these T&C. Granite Devices will return the payment by using the same payment method which you have used in the initial purchase transaction, unless otherwise agreed. If you choose to use other delivery method than the least expensive and chosen by Granite Devices, the re-payment is exclusive of these additional costs of delivery. If only part of the order is returned, the shipping costs of delivery will not be returned.

All products must be returned carefully packed and in good condition, preferably in original box or package. You must keep the Product you have received substantially unchanged and irreducible to be entitled to a full refund in the event of cancellation. Used products are not entitled to a refund unless there is a manufacturing defect, in case of which, we will process a full refund. You are liable for any impairment of Product that have been used, and Granite Devices has the right to deduct from the re-payment the difference between the original value of the Product and its actual value at the time of the return as a result of the use. If the Product has become unsaleable as a result of use, you are liable for the full value of the Product.

8. Product Defects and Warranty  

Granite Devices warrants that each Product conforms to the Brand Store’s published specifications for such Product.  

If you notice that a Product ordered from the Brand Store is defective, you may submit a claim to Granite Devices. The claim must be made as soon as possible after becoming aware of the defect.   

Granite Devices warrants that the Products are free from defects in material, design and workmanship and remain so for the duration of the warranty period. The actual length of the warranty period is defined separately. Full details are set out on the Brand Store website. During the warranty period, Granite Devices shall correct any defects found in the Products or replace such Products, without cost to end customers. It is expressly understood by Granite Devices that the warranty period and coverage of the warranty will be pursuant to consumer protection laws of the European Union and Finland. THE LIMITED WARRANTIES APPLICABLE TO PRODUCTS PURCHASED FROM OUR SITE ARE DETAILED IN OUR LIMITED WARRANTY AT  https://www.simucube.com/limited-warranty AND IN THE DOCUMENTATION WE PROVIDE WITH OUR PRODUCTS. PLEASE REFER TO THIS LINK FOR A COMPLETE DESCRIPTION OF OUR LIMITED WARRANTY, INCLUDING IMPORTANT LIMITATIONS AND CONDITIONS.EXCEPT AS SET FORTH IN THE LIMITED WARRANTY, GRANITE DEVICES EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN), INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. 

Repair services shall be provided at the Granite Devices factory in Estonia. If we determine that repair is necessary, our customer service staff will provide instructions for shipping the Product back to us.  Granite Devices will be responsible for the shipping costs when shipment is made according to the instructions provided by our customer service. You may also deliver the Product to Granite Devices in which case Granite Devices will arrange for delivery of the Product to the factory. 

9. Ownership and Limited License 

Ownership of a Product purchased through the Brand Store includes only the individual physical Product unit and specifically excludes all intellectual property included in the Product (“Product IP”), including without limitation Product designs and software in the Product.  Subject to your payment for the Product and compliance with these Terms, we grant you a non-exclusive, limited, personal, non-transferable, revocable license throughout the world to utilize the Product IP in connection with your personal, non-commercial use and operation of the Product in accordance with and subject to these Terms. We reserve all rights not expressly granted herein. 

10. Links to External Websites 

Granite Devices may provide links to other (third party) websites or services. Those links to external websites are not under Granite Devices’ control even though third party may be connected to Granite Devices. Granite Devices aims to ensure that it only provides links to websites that are reliable and have as extensive privacy and security standards as Granite Devices. However, for clarity, Granite Devices is not liable for the confidentiality or security of those websites. Granite Devices recommends that you be careful when entering personal data or other information on external websites and read carefully how the third party processes personal data and what are applicable rules.  

11. Force Majeure 

Unless applicable and mandatory legislation requires otherwise, Granite Devices shall not be liable for any delays or defects caused by circumstances beyond Granite Devices’ control. These may be industrial actions, acts of war and terrorism, epidemics or pandemics, fire, lightning, changes in applicable mandatory legislation, technical problems, interruptions in power, telecommunications, computer systems or other communication, as well as defects and delays in subcontractors’ services caused by the aforesaid circumstances. In such situations, Granite Devices will notify you. If the situation lasts for more than 2 months, both you and Granite Devices will be entitled to cancel the order made in the Brand Store with immediate effect. 

12. Validity 

If a court or other competent authority rules that any section or term of these Terms is fully or partially invalid or unenforceable, the stated term will be enforced to the broadest extent allowed by applicable mandatory law. All other sections and terms of these Terms shall be deemed to be valid and enforceable to the broadest extent allowed by applicable law. Any sections or terms of these Terms that are held to be invalid or unenforceable will be replaced by similar valid and enforceable sections and terms. 

13. Account 

You may register and create an account for the Brand Store, but this is not required in order to place an order. By registering, you agree to be fully responsible for all activities that occur under your username and password. You are required to immediately inform Granite Devices by the contact details indicated under “General” above if you believe that your personal information, including but not limited to your account, access credentials, or personal data, may have been violated, unintentionally disclosed, or stolen. 

You may terminate your account at any time by contacting Granite Devices customer service. Granite Devices reserves the right, at its sole discretion, to suspend or delete your account at any time and without notice if we believe that you have violated these Terms. Suspension or deletion of your account will not entitle you to any claims for compensation, damages, or reimbursement. 

14. Applicable Law and Dispute Resolution 

FOR PURCHASERS IN THE EUROPEAN ECONOMIC AREA: 

All disputes related to these Terms or your order from the Brand Store will be resolved primarily through negotiations between you and Granite Devices.  If the dispute cannot be resolved through negotiation between the parties, you have the right to contact the Consumer Advisory Services and submit the matter to the Consumer Disputes Board for the resolution. Granite Devices aims to comply with the decisions of the Finnish Consumer Disputes Board or an equivalent authority of another EU Member State. Furthermore, you have the right to file a disputed case in the competent court as determined by applicable mandatory legislation.  The legislation applied to these T&C shall be determined in accordance with applicable mandatory legislation. Unless otherwise stipulated by applicable mandatory legislation, these T&C shall be subject to the laws of Finland and any disputes arising out of or relating to these T&C shall be settled by the courts of Finland. 

FOR PURCHASERS IN THE UNITED STATES: 

Opt-Out Right.  You can reject and opt-out of this binding arbitration agreement within thirty (30) days of your receipt of an order with one or more Product(s), solely with respect to such order, by emailing us at the email address under “General” above with your first and last name, the email address you previously provided to us, and a statement of your intent to opt-out of binding arbitration. Note that opting out of this arbitration agreement does not affect any other part of these Terms, including the provisions regarding controlling law or courts in which any disputes must be brought. This section survives termination of these Terms. 

Governing Law.  The laws of the State of New York, New York, USA, excluding its conflicts of law rules, govern these Terms and your purchase and use of any Product. Your use of the Service may also be subject to other local, state, national, or international laws. If the agreement above to arbitrate is not effective for any reason, you hereby agree to the personal jurisdiction of and venue in the federal and state courts of Manhattan, New York City, for all disputes and any dispute between you and us or our affiliates. You and we agree that the UN Convention on Contracts for the International Sale of Goods (Vienna, 1980) shall not apply to these Terms or to any dispute or transaction arising out of or related to these Terms. 

15. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only as agreed in writing by an authorized representative of Granite Devices. 

ADDITIONAL TERMS FOR BUSINESS CUSTOMERS

In case of any questions, Business Customers can contact store@simucube.com for further instructions.