Frequently asked questions

We have many reliable resellers that ship worldwide. Check out our reseller page here: resellers

You will receive a shipping confirmation email after placing your order. If you do not, or if anything is unclear, please contact support with your order number and we will provide the tracking link: support@simucube.com

• EU brandstore: If all products are in stock and the order has been made before 12pm Finnish time, the order will ship the same day, excluding weekends and holidays. 

• US brandstore: If all products are in stock, the order will depart the warehouse either the same day, or the next, excluding weekends and holidays. 

• UK brandstore: If all products are in stock, the order will depart the warehouse either the same day, or the next, excluding weekends and holidays. 

We offer 30-day free returns. For more information, please check our return policy page here: return policy

If you wish to cancel your order, please contact our customer support via email support@simucube.com or submit a ticket and we’ll check the status of your order and instruct you further.

Kindly contact our Support team by submitting a ticket or sending us an e-mail support@simucube.com.

Depending on the topic you want to discuss with us, here is a list of our contact information:

• Support: support@simucube.com
• Recruitment & career: recruitment@simucube.com
• Media contact & press: press@simucube.com

Simucube Online Guide contains materials for many Simucube products to help you configure your Simucube hardware. For more information, please check our downloads page here: simucube-downloads

If you wish to become a reseller, please fill in our Reseller Form for our Sales Team to assess.

Please note that our Sales Team is extremely busy and may not reply to all queries.

If you wish to become an affiliate with us, please contact-us for our Marketing Team to assess.

Please note that our Marketing Team is extremely busy and may not reply to all queries.

You can check out what our brandstore has to offer in sections “ActivePedal, Steering wheels and Pedals”. At least all these products are compatible with our wheelbases.

All of our wheels include a Quick Release for Simucube 2 or Simucube 3, depending on the product. Here is a more in-depth list of the requirements as well:

Wheels:

• All wheels compatible with a 50.4 mm or 70 mm bolt pattern are compatible with the Simucube Quick Release.
• Other bolt patterns may be used with third-party adapters.
• Learn more about Simucube 3 compatible wheels here: steering-wheel-for-simucube-3/

Electrical interface:

• All USB-based wheels are compatible.
• All Simucube Wireless Wheels are compatible.
• All other Wireless Wheels are compatible if they work with a standalone receiver on PC (e.g., Bluetooth or that are supplied with their own USB receiver) and do not require a wheelbase with that particular manufacturer.
• All Simucube Link Wheels that connect via the Link Quick Release for Simucube 3 are compatible.

Pedals:

• All pedals that can connect to PC via USB directly or via an adapter are compatible.
• Simucube ActivePedals are compatible.
• All pedals that connect to the wheelbase via the Accessory Port are compatible.

No. Our products are compatible with PC only.

5 years:
Simucube ActivePedal Ultimate, Simucube 2 Ultimate, Simucube 3 Ultimate, Simucube Throttle

3 years:
Pedals: Simucube ActivePedal Pro, Simucube Co-Pedal

Wheelbases: Simucube 3 Pro, Simucube 3 Sport

Steering wheels: Simucube Savu Pro, Simucube Savu Sport, Simucube x BavarianSimTec Delta Pro SC

Simucube 3 accessories: Link Quick Release Adapter for Simucube 2, Link Quick Release for Simucube 3, Shaft Extension Kit for Simucube 3, Simucube 3 70 mm Adapter, Simucube 50.8 mm to 70 mm Adapter

All other products are covered by a 2-year warranty.

One Link Hub is required to operate all Simucube products released after 2022. It is what connects all products together with reliable connectivity that removes the possibility for electromagnetic interference, the risk of which increases when adding high-powered devices to your rig.

If you have at least two ActivePedals, or one ActivePedal and a Simucube 3, you will need the ethernet switch. You will still only need one Link Hub.

You do not need two Simucube Link Hubs!

If you have at least two ActivePedals, or one ActivePedal and a Simucube 3, you will need the ethernet switch.

The Ethernet Switch is already included with the ActivePedal Ultimate Add-On. But if you’re purchasing an ActivePedal Pro or Simucube 3, please make sure you add the Ethernet Switch to your cart.

The ActivePedal Pro has a maximum pedal force of 110 kg while the ActivePedal Ultimate pedal force can be adjusted up to 170 kg.

The ActivePedal Ultimate can be chained together with ActivePedal Ultimate Add-on pedals allowing you to use up to 3 pedals with a single power supply. The ActivePedal Ultimate also has more mechanical adjustments for the position of the pedal.

Simucube ActivePedal Primary Set has a power supply and contains a new product called the Simucube Link.

The Add-on is missing these two essential parts for the Simucube ActivePedal to work.

A set of Simucube ActivePedals only requires one power supply and one Simucube Link, which is why there is a Primary Set and an Add-on pedal.

Your first ActivePedal should always be a Primary Set, and any additional ActivePedals in the same rig will be Add-on pedals.

It is not entirely needed if your aluminum profile rig can mount the Simucube ActivePedal, but it is recommended for the best ergonomic experience.

Yes, all steering wheels sold in the Simucube store include Quick Release for Simucube 2 or Link Quick Release for Simucube 3.

You can use any wheel with 5x70mm mounting.

Yes, Simucube 3 supports Wireless Wheels. Simucube 2 wheels can also be upgraded with the new Simucube Link Quick Release for mounting to Simucube 3 and connected via the Simucube Link Hub.

Yes, all Simucube Wireless Wheels are compatible with Simucube 2 and Simucube 3 wheelbases. To enable data transfer, you will need a Simucube Link Hub, and you can continue using USB-powered wheels as before. In addition, a Simucube Link Quick Release is required.

If your steering wheel uses a 50.8 mm bolt pattern, you will also need Simucube 50.8 mm to 70 mm Adapter.

Yes, the USB cabled wheels work as they do with Simucube 2. You just plug it in like a normal USB device. For the mechanical connection, you need our Simucube Link Quick Release.

Simucube 3 is compatible with several types of steering wheels:

• Link wheels, which connect via the Link Quick Release for Simucube 3
• Simucube Wireless Wheels, which are compatible with Simucube 3 via the Simucube Link Hub
• USB steering wheels, just like with Simucube 2

Read more about sim racing steering wheel technology and how to choose the right option for Simucube 3 here: steering-wheel-for-simucube-3/

Simucube Mount is meant for attaching the wheelbase to your rig. Check the drilling template here. Then compare it to your rigs attaching possibilities. Our wheelbases cause quite a lot of stress to the rig so please make sure that your rig can sustain it.

We will support Simucube 2 for many years to come. We are proud of our long-standing support as proven by the original Simucube 1.

While both models use the same motor and come with the same warranty, there are key differences:

• Maximum torque:
  Simucube 3 Pro delivers 25 Nm, compared to 15 Nm on Simucube 3 Sport.
• Response speed:
  Simucube 3 Pro offers a higher response speed than Simucube 3 Sport.
• Weight:
  Simucube 3 Pro weighs 11.0 kg, while Simucube 3 Sport weighs 8.7 kg.
• Dimensions (including Link Quick Release):
  Simucube 3 Pro is larger at 135 × 135 × 303 mm, while Simucube 3 Sport measures 135 × 135 × 278 mm.
• Power supply:
  Simucube 3 Pro uses a 360 W power supply (450 W peak), while Simucube 3 Sport uses a 280 W power supply.

There are several key differences between the two models:

• Motor
  Simucube 3 Ultimate features a Direct Drive optimized IPM motor, while Simucube 3 Pro uses a Direct Drive optimized SPM motor.
• Maximum torque
  Simucube 3 Ultimate delivers 35 Nm, compared to 25 Nm on Simucube 3 Pro.
• Warranty
  Simucube 3 Ultimate comes with a 5-year warranty, while Simucube 3 Pro comes with a 3-year warranty.
• Response speed
  Simucube 3 Ultimate offers the maximum response speed, enabled by its Direct Drive optimized IPM motor, compared to the SPM motor used in Simucube 3 Pro.
• Weight
  Simucube 3 Ultimate weighs 13.0 kg, while Simucube 3 Pro weighs 11.0 kg.
• Dimensions (including Link Quick Release)
  Simucube 3 Ultimate measures 135 × 135 × 323 mm, while Simucube 3 Pro measures 135 × 135 × 303 mm.

What Simucube 3 brings compared to Simucube 2:

• New Link platform: Simucube 3 connects through one hub, which means cleaner setup, no USB clutter.
• Improved feel: New motor and algorithm add smoother, quieter, more detailed feedback.
• Wireless Quick Release: power and data transfer through LightBridge. No cables, instant swaps.
• In-race adjustments: Control Box lets you tune torque and damping while driving.
• Dual mounting: Front or bottom mount fits more rigs without adapters.
• Future-ready setup: Link Wheels and accessories expand the system over time.

While Simucube 3 introduces new technology and upgrades, Simucube 2 remains an outstanding wheelbase, trusted by thousands of sim racers and drivers around the world.

Read more about differences in our blog: differences-between-simucube-2-and-simucube-3/

We offer the following payment methods:

• Credit card
• Bank transfer
• Paypal
• Klarna (Country specific)

Yes. You can pay with Klarna and Paypal through our brandstore. Klarna needs to perform their own internal credit, which means that in some situations, they may not grant you the loan to place your order.

Yes! we have several partners across the globe that have showrooms where you can go and physically test our products. Find themhere: simucube-test-centres

We don’t provide discounts. The only discounts available are if we run a promotion or our bundles.

Yes. Simucube has an active Discord community where sim racing enthusiasts connect, share feedback, and take part in discussions and events. Community input plays an important role in our product development. Join our Discord community here: JOIN DISCORD

Our products are designed with industrial level of precision, durability and quality. Most of our products are built out of solid CNC aluminum and undergo many stress and quality tests before we bring them to market. We do this because we believe that products need to be able to sustain consistent daily use for many years.