Find the answers to your most common questions about Simucube

Simucube brandstore delivers currently to the EU, UK, Switzerland and the US. If you live outside these countries, please place an order with one of our resellers: https://simucube.com/en-us/resellers/  

You can check out what our brandstore has to offer in sections “Activepedal, Steering wheels and Pedals”. At least all these products are compatible with our wheelbases. They also have the SC Quick Release Wheel Side kit included. Here is a more in-depth list of the requirements as well:

Wheels:
All wheels that are compatible with 50.4 mm or 70 mm bolt pattern are compatible with our Simucube Quick Release. Other bolt patterns are possible with 3rd party adapters.

Electrical interface:
All USB-based wheels are compatible.
All Simucube Wireless Wheels are compatible.
All other Wireless Wheels are compatible if they work with a standalone receiver on PC (e.g., Bluetooth or that are supplied with their own USB receiver) and do not require a wheelbase with that particular manufacturer.

Pedals:
All pedals that can connect to PC via USB directly or via an adapter are compatible.
Simucube ActivePedals are compatible.
All pedals that connect to the wheelbase via the Accessory Port are compatible.

If you wish to cancel your order, please contact our customer support via email support@simucube.com or submit a ticket and we’ll check the status of your order and instruct you further.

Kindly contact our Support team by submitting a ticket or sending us an e-mail support@simucube.com.

We have many reliable re-sellers that ship worldwide. Check out our re-sellers in simucube.com/resellers.

No. Our products are compatible with PC only.

Depending on the topic you want to discuss with us, here is a list of our contact information:

• Support: support@simucube.com
• Marketing: marketing@simucube.com
• Recruitment & career: recruitment@simucube.com
• Media contact & press: press@simucube.com

We offer the following payment methods:

• Credit card
• Bank transfer
• Paypal
• Klarna (Country specific)

Yes! we have several partners across the globe that have showrooms where you can go and physically test our products. Find them here: https://simucube.com/en-gb/simucube-test-centres

You will receive a shipping confirmation email after placing your order. If you do not, or if anything is unclear, please contact support with your order number and we will provide the tracking link.

• EU brandstore: If all products are in stock and the order has been made before 12pm Finnish time, the order will ship the same day, excluding weekends and holidays. 

• US brandstore: If all products are in stock, the order will depart the warehouse either the same day, or the next, excluding weekends and holidays. 

• UK brandstore: If all products are in stock, the order will depart the warehouse either the same day, or the next, excluding weekends and holidays. 

We offer 30-day free returns. For more information, please check our return policy page here: https://simucube.com/en-gb/return-policy

5 years:
Simucube ActivePedal Ultimate, Simucube 2 Ultimate, Simucube 3 Ultimate

3 years:
Pedals: Simucube ActivePedal Pro, Simucube Co-Pedal
Wheelbases: Simucube 3 Pro, Simucube 3 Sport
Steering wheels: Simucube Savu Pro, Simucube Savu Sport, Simucube x BavarianSimTec Delta Pro SC
Simucube 3 accessories: Link Quick Release Adapter for Simucube 2, Link Quick Release for Simucube 3, Shaft Extension Kit for Simucube 3, Simucube 3 70 mm Adapter, Simucube 50.8 mm to 70 mm Adapter

All other products are covered by a 2-year warranty.

The ActivePedal Pro has a maximum pedal force of 110 kg while the ActivePedal Ultimate pedal force can be adjusted up to 170 kg.

The ActivePedal Ultimate can be chained together with ActivePedal Ultimate Add-on pedals allowing you to use up to 3 pedals with a single power supply. The ActivePedal Ultimate also has more mechanical adjustments for the position of the pedal.

Simucube ActivePedal Primary Set has a power supply and contains a new product called the Simucube Link.

The Add-on is missing these two essential parts for the Simucube ActivePedal to work.

A set of Simucube ActivePedals only requires one power supply and one Simucube Link, which is why there is a Primary Set and an Add-on pedal.

Your first ActivePedal should always be a Primary Set, and any additional ActivePedals in the same rig will be Add-on pedals.

Yes, all steering wheels sold in the Simucube store include the Quick Release.

It is not entirely needed if your aluminum profile rig can mount the Simucube ActivePedal, but it is recommended for the best ergonomic experience.

You can use any wheel with 5x70mm mounting.

Simucube Mount is meant for attaching the wheelbase to your rig. Check the drilling template here. Then compare it to your rigs attaching possibilities. Our wheelbases cause quite a lot of stress to the rig so please make sure that your rig can sustain it.

We don’t provide discounts. The only discounts available are if we run a promotion or our bundles.

Yes. You can pay with Klarna through our brandstore. Klarna needs to perform their own internal credit, which means that in some situations, they may not grant you the loan to place your order.

Our products are designed with industrial level of precision, durability and quality. Most of our products are built out of solid CNC aluminum and undergo many stress and quality tests before we bring them to market. We do this because we believe that products need to be able to sustain consistent daily use for many years.