{"id":45965,"date":"2025-01-02T02:02:04","date_gmt":"2025-01-02T00:02:04","guid":{"rendered":"https:\/\/simucube.com\/activepedal\/troubleshooting\/"},"modified":"2025-01-02T02:02:04","modified_gmt":"2025-01-02T00:02:04","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/simucube.com\/docs\/activepedal\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<div>\n<h2 id=\"need-help\">Need help?<a class=\"headerlink\" href=\"#need-help\" title=\"Permanent link\">\u00b6<\/a><\/h2>\n<p>For personal assistance, head to Simucube&#8217;s friendly user community or official customer service:<\/p>\n<ul>\n<li><a href=\"https:\/\/discord.gg\/simucube\">Simucube Discord channel<\/a><\/li>\n<li><a href=\"https:\/\/community.granitedevices.com\/\">Simucube community forum<\/a><\/li>\n<li><a href=\"https:\/\/simucube.com\/support\/\">Simucube customer service<\/a>\n<ul>\n<li>Links<\/li>\n<li>Downloads<\/li>\n<li>Contact support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 id=\"see-also\">See also<a class=\"headerlink\" href=\"#see-also\" title=\"Permanent link\">\u00b6<\/a><\/h2>\n<p><a href=\"https:\/\/simucube.com\/docs\/activepedal\/faq\">Frequently Asked Questions<\/a> about ActivePedal Ultimate.<\/p>\n<h2 id=\"red-circle-indicator-on-device-in-tuner\">Red circle indicator on device in Tuner<a class=\"headerlink\" href=\"#red-circle-indicator-on-device-in-tuner\" title=\"Permanent link\">\u00b6<\/a><\/h2>\n<p>This means that device has faulted. The faults are cleared by pressing a button &#8220;Clear faults&#8221; on top of device panel.<\/p>\n<h2 id=\"no-simucube-link-hub-message-in-tuner\">No Simucube Link Hub -message in Tuner<a class=\"headerlink\" href=\"#no-simucube-link-hub-message-in-tuner\" title=\"Permanent link\">\u00b6<\/a><\/h2>\n<p>Make sure that USB-cable is connected to Simucube Link Hub and computer. Press USB-cable hard enough to Simucube Link Hub USB-connector to make sure it is properly connected.<\/p>\n<h2 id=\"simucube-link-hub-led-indicators\">Simucube Link Hub led indicators<a class=\"headerlink\" href=\"#simucube-link-hub-led-indicators\" title=\"Permanent link\">\u00b6<\/a><\/h2>\n<p>These are valid after first firmware update.<\/p>\n<ul>\n<li>No light: Not connected to computer.<\/li>\n<li>Continuous light: Connected to computer and ActivePedal<\/li>\n<li>Double blink: No connected devices.<\/li>\n<\/ul>\n<h2 id=\"activepedal-led-indicators\">ActivePedal Led indicators<a class=\"headerlink\" href=\"#activepedal-led-indicators\" title=\"Permanent link\">\u00b6<\/a><\/h2>\n<ul>\n<li>Continuous purple: Disabled.<\/li>\n<li>Blinking blue: Moving to rest position.<\/li>\n<li>Continuous green: ActivePedal Active.<\/li>\n<li>Blinking yellow: Calibration is ongoing.<\/li>\n<li>Rapid cyan blinking: Safe mode. This means that load sensor is not used. Indicated in Tuner as fault.<\/li>\n<li>Rapid red blinking: FAULT<\/li>\n<li>Orange \/ Rapid white blinking: Firmware update<\/li>\n<\/ul>\n<h3 id=\"cycling-indicators\">Cycling indicators<a class=\"headerlink\" href=\"#cycling-indicators\" title=\"Permanent link\">\u00b6<\/a><\/h3>\n<ul>\n<li>Double white blink: Not connected to Simucube Link Hub.<\/li>\n<li>Slow red blink: Warning.<\/li>\n<\/ul>\n<\/div>\n<p><!--<\/p>\n<table>\n<tr>\n<th>File<\/th>\n<td>ActivePedal\/Troubleshooting.html<\/td>\n<\/tr>\n<tr>\n<th>Slug<\/th>\n<td>troubleshooting<\/td>\n<\/tr>\n<tr>\n<th>Parent<\/th>\n<td>docs\/activepedal<\/td>\n<\/tr>\n<tr>\n<th>Parent ID<\/th>\n<td>45968<\/td>\n<\/tr>\n<\/table>\n<p>--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Need help?\u00b6 For personal assistance, head to Simucube&#8217;s friendly user community or official customer service: Simucube Discord channel Simucube community forum Simucube customer service Links Downloads Contact support See also\u00b6 Frequently Asked Questions about ActivePedal Ultimate. Red circle indicator on device in Tuner\u00b6 This means that device has faulted. The faults are cleared by pressing&#8230;<\/p>\n","protected":false},"author":5610,"featured_media":0,"parent":45968,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"page-docs.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45965","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting | Simucube<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simucube.com\/docs\/activepedal\/troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting | Simucube\" \/>\n<meta property=\"og:description\" content=\"Need help?\u00b6 For personal assistance, head to Simucube&#8217;s friendly user community or official customer service: Simucube Discord channel Simucube community forum Simucube customer service Links Downloads Contact support See also\u00b6 Frequently Asked Questions about ActivePedal Ultimate. 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