{"id":2541,"date":"2021-08-17T18:12:55","date_gmt":"2021-08-17T16:12:55","guid":{"rendered":"https:\/\/simucube.com\/en-gb\/?page_id=2541"},"modified":"2026-03-25T12:41:05","modified_gmt":"2026-03-25T10:41:05","slug":"support","status":"publish","type":"page","link":"https:\/\/simucube.com\/en-gb\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\t<section class=\"section section-hero\" id=\"section_1667412729\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-276362977\">\n\n\t<div id=\"col-644125062\" class=\"col medium-10 small-12 large-8\"  data-animate=\"bounceInUp\">\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2967587121\" class=\"text tagline orange\">\n\t\t\n<p>Support<\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-250737340\" class=\"text collapse\">\n\t\t\n<h1>Customer Service<\/h1>\n\t\t\n<style>\n#text-250737340 {\n  font-size: 1.55rem;\n  color: rgb(255,255,255);\n}\n#text-250737340 > * {\n  color: rgb(255,255,255);\n}\n@media (min-width:550px) {\n  #text-250737340 {\n    font-size: 2rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-full-width align-center\"  id=\"row-328057176\">\n\n\t<div id=\"col-2045152702\" class=\"col medium-10 small-12 large-9\"  data-animate=\"bounceInUp\">\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1469140260\" class=\"text\">\n\t\t\n<p>If you have further questions or need help, then please don&#8217;t hesitate to contact our support department.<\/p>\n\t\t\n<style>\n#text-1469140260 {\n  color: rgb(255,255,255);\n}\n#text-1469140260 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-644125062 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n@media (min-width:550px) {\n  #col-644125062 > .col-inner {\n    margin: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1667412729 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  margin-bottom: -40px;\n  min-height: 500px;\n  background-color: rgb(0,0,0);\n}\n@media (min-width:550px) {\n  #section_1667412729 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n    min-height: 550px;\n  }\n}\n@media (min-width:850px) {\n  #section_1667412729 {\n    min-height: 600px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_299307151\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-1461612064\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1461612064 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-full-width align-equal align-center\"  id=\"row-1309215674\">\n\n\t<div id=\"col-1802919351\" class=\"col medium-6 small-12 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"https:\/\/simucube.com\/en-gb\/docs\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"233\" height=\"233\" src=\"https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/10\/devices-icon.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/10\/devices-icon.png 233w, https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/10\/devices-icon-150x150.png 150w, https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/10\/devices-icon-100x100.png 100w\" sizes=\"(max-width: 233px) 100vw, 233px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"row\"  id=\"row-648966924\">\n\n\t<div id=\"col-1251000238\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-20719895\" class=\"text collapse\">\n\t\t\n<h4>Simucube Online Guide<\/h4>\n\t\t\n<style>\n#text-20719895 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1543469642\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1543469642 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1251000238 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-843172606\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-843172606 {\n  padding-top: 5px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/docs.simucube.com\/\" class=\"button primary is-link is-small\"  >\n\t\t<span>Learn more<\/span>\n\t<i class=\"icon-angle-left\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1848476606\" class=\"col medium-6 small-12 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"\/support\/contact\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/09\/Frame-19-300x300.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/09\/Frame-19-300x300.png 300w, https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/09\/Frame-19-150x150.png 150w, https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/09\/Frame-19.png 466w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"row\"  id=\"row-482242024\">\n\n\t<div id=\"col-1180918667\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-4013796861\" class=\"text collapse\">\n\t\t\n<h4>Send us a message<\/h4>\n\t\t\n<style>\n#text-4013796861 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1058956268\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1058956268 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1180918667 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-339034707\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-339034707 {\n  padding-top: 5px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/support\/contact\/\" class=\"button primary is-link is-small\"  >\n\t\t<span>Learn more<\/span>\n\t<i class=\"icon-angle-left\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2006915267\" class=\"col medium-6 small-12 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"\/shipping\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/09\/Frame-9-10.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"row\"  id=\"row-115481284\">\n\n\t<div id=\"col-1316164767\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-4008931456\" class=\"text collapse\">\n\t\t\n<h4>Shipping<\/h4>\n\t\t\n<style>\n#text-4008931456 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1397416514\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1397416514 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1316164767 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1121921269\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1121921269 {\n  padding-top: 5px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/shipping\" class=\"button primary is-link is-small\"  >\n\t\t<span>Learn more<\/span>\n\t<i class=\"icon-angle-left\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1268278800\" class=\"col medium-6 small-12 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"\/return-policy\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/09\/Frame-8-15.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"row\"  id=\"row-1539708098\">\n\n\t<div id=\"col-2064135389\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1521971197\" class=\"text collapse\">\n\t\t\n<h4>Return Policy<\/h4>\n\t\t\n<style>\n#text-1521971197 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1151304131\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1151304131 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2064135389 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1628001080\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1628001080 {\n  padding-top: 5px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/return-policy\" class=\"button primary is-link is-small\"  >\n\t\t<span>Learn more<\/span>\n\t<i class=\"icon-angle-left\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1404695429\" class=\"col medium-6 small-12 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"\/support\/simucube-downloads\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/09\/Frame-72-1.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"row\"  id=\"row-1721377338\">\n\n\t<div id=\"col-970178508\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2965177078\" class=\"text collapse\">\n\t\t\n<h4>Downloads<\/h4>\n\t\t\n<style>\n#text-2965177078 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-178931232\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-178931232 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-970178508 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-970803253\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-970803253 {\n  padding-top: 5px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/support\/simucube-downloads\" class=\"button primary is-link is-small\"  >\n\t\t<span>Learn more<\/span>\n\t<i class=\"icon-angle-left\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1563438976\" class=\"col medium-6 small-12 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"\/faq\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/09\/Frame-73-1.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"row\"  id=\"row-273801705\">\n\n\t<div id=\"col-623906380\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-448767718\" class=\"text collapse\">\n\t\t\n<h4>FAQ<\/h4>\n\t\t\n<style>\n#text-448767718 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-131854152\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-131854152 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-623906380 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1916372999\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1916372999 {\n  padding-top: 5px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/faq\" class=\"button primary is-link is-small\"  >\n\t\t<span>Learn more<\/span>\n\t<i class=\"icon-angle-left\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2009165028\" class=\"col medium-6 small-12 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"\/my-account\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/simucube.com\/app\/uploads\/sites\/6\/2023\/09\/Frame-10-16.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"row\"  id=\"row-1730735615\">\n\n\t<div id=\"col-1427411840\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-845472893\" class=\"text collapse\">\n\t\t\n<h4>My Account<\/h4>\n\t\t\n<style>\n#text-845472893 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1345230610\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1345230610 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1427411840 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1950330494\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1950330494 {\n  padding-top: 5px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/my-account\" class=\"button primary is-link is-small\"  >\n\t\t<span>Learn more<\/span>\n\t<i class=\"icon-angle-left\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1761595895\" class=\"col medium-6 small-12 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"\/terms-and-conditions\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 50px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" 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